No ebike no refund to date very concerned
I will try to keep this short I put my order in and paid in full for a new ebike from fafrees The bike was dispatched with in the time frame stated giving a tracking number Keeping an eye on this the bike arrived in the uk over a week later Dhl was there choice of courier and stating delivery on the 9th/6/2025 waited in all day no delivery it all went down hill from there Email fafrees customer support told they have contacted Dhl and asked me to contact dhl to so i have done this on more than one occasion being told to contact fafrees Told by fafrees bike lost in transit and need investigation i have been asking now for a full refund as i paid in full in good faith for an item not delivered and that i have gone above and beyond trying to trace this item To date i have no refund many emails later having not received any refund im a very concerned disappointed person from the uk