Utter incompetence. Steer clear.
Been a long time since I've had to deal with this level of incompetence. Not only do the customer support just send you around in circles they have no interest in fixing any issues within their software. I've wasted 3 days trying to get them to give me a straight answer with issues I'm having and all they keep offering is me to pay another $200 to upgrade so I can fix it myself! The package I'm on claims to do what I need it to do and doesn't. Why would I hand over more money for software that clearly doesn't work! I get the feeling if this software works, then it provides a good looking magazine. However if you publish and it doesn't work, you've had it. Why risk that when there are so many other alternatives on the market. I wish I'd looked into these reviews before I'd made my initial purchase. Avoid Flipbuilder at all costs, look at other options, there are plenty of magazine software packages out there that have good reviews and great customer service. I'm off to sign-up elsewhere before I lose my sanity!