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Gemma

United Kingdom

1 Reviews
0 Reads
4 Useful

1 review

dresswe.com

STAIN, BAD CUSTOMER SERVICE AND LARGE IMPORT CHARGES

I bought a dress for a masquerade ball. The dress arrived on time and everything and the site was replying to my queries about delivery time. When the dress arrived it had several glue stains on it. I emailed them to request some money back since I would have to pay for the dress to be dry cleaned. They offered me $10 of the $142 dollars I had paid for the dress. This was not enough to cover dry cleaning it. I then replied saying that that offer was not enough and that I wanted to return the dress for a full refund so I could get a different one. They did not reply to this email or the next few emails I sent regarding this matter. I finally got some money back but only because I contacted them through paypal and they eventually agreed to give me $50 back. If you are going to use this site, MAKE SURE YOU PAY THROUGH PAYPAL. I also got an invoice for another $50 dollars from the delivery company for the import costs which were a lot higher than I had anticipated. I wouldn't recommend this website and I won't be using it again.

2014-05-29Helpful 4