Recently bought a YI home camera.
Recently bought a YI home camera. Delivered within a reasonable time, but badly packaged in bubble envelope, and so consequently the retail packaging was damaged. When I tried to connect to the YI android app in the UK it proved impossible as this camera can only be used in mainland China. When I raised a 'ticket' and complained that there was no information on the YI camera regarding the restricted geographical operation (China only) of the camera I was informed that the contents of the package do list that the instruction manual is in Chinese, and from this I was supposed to conclude that it is a China only model. This is a totally unsatisfactory reply as the seller should take responsibility for declaring any limitations if supplying to customers outside China. I have been asked to return the camera at my expense to China, despite the Conditions on the site giving a UK return address - but apparently this is no longer available. This experience leads me to recommend that you avoid using Volumerate as they are not a careful or reliable company. If I get any feedback that resolves my issue with Volumerate I will update this post. UPDATE My ticket has been closed and the email address does not work. Think that sums up this company. Update 2 Perserverence. I contacted customer services (at cs address in a reply below) and obtained an apology and full refund from Lisa, of Volumerate's Customer Service section. I have amended my star rating to reflect this. Many thanks Lisa for your help.