Be careful giving them your card…
Be careful giving them your card details I was recently overcharged almost double the value of my journey by driver. I only noticed this when checking my bank statement. It is very fortunate that I happened to check the day after the incident, because if it had been longer than 3 days, Grab say they won't listen to your complaint. In order to get a refund, you must write them an email through the app (within 3 days), provide an argument and present evidence. This is very time consuming. Along with a refund, I asked for Grab to seek authorisation before making such charges to my card in future, and a small amount of compensatory credit for the time I had to spend going through their process. Both of those requests were refused. It is too easy for drivers to make extra charges to your card and too burdensome for customers to resolve them. Grab themselves even suggested I just set the app to cash in future No thanks, I'll just use Bolt instead Very disappointed with this experience as I had been a great customer to Grab until this point and felt they could easily have agreed to one of my requests. Overall the system is too favourable to the drivers, to a dangerous degree in my opinion, giving their ability to make extra charges to your card and that you must notice and for through Grabs process within a strict short timeframe. If anyone else finds themselves in this position I would suggest involving your card issuer, Grab offer no incentive to resolve amicably