Atrocious customer service
Atrocious customer service. Sent my vacuum back for a warranty repair as it had stopped dispensing water from one of the mop pad jets. Roborock take days to reply to each email but they eventually accepted the return and said they would give me an '80-89%' new machine. Whatever that means. The replacement machine arrived and was soaking wet inside the box indicating that they don't follow their own advice of draining the robots tank prior to shipping. The vacuum motor as sounded like a F16 during take-off so after another frustrating two weeks of emailing Roborock they again take the robot back and send me another replacement. This time the replacement machine does not dispense water from EITHER of its mop pad jets. Both replacement machines I have been sent are clearly other customers returns that have not even been checked over. Both times the dustbins we full of dirt and both vacuums still contained the previous owners maps indicating the units had not been factory reset prior to dispatch to me. I will never purchase Roborock again and I will be telling anyone and everyone I know to avoid them like the plague. To summerise: They take 48 hours or more to respond to an emails making conversing with them to arrange support slow and frustrating. They never follow up their support requests as they promise. They twice sent me a faulty machine that are obviously someone else's rejected units. They must just be stacking returns and sending them out as replacements. I'm posting here out of sheer frustrating in the miniscule hope that maybe someone from Roborock will see and reach out to resolve this issue,