Service with a Smile --I heard it over the phone...
Daniel-- Mr. Congeniality--- gave me a price beyond my expectations. I have TV, internet and phone for 45% less than I paid Comcast. Unfortunately, in scheduling the phone install, I was disconnected. I called back and held the line for at least 15 minutes and then was disconnected again. When I called again, I got a message that the office was closed. As a former director in customer service, I was surprised that the agents did not assist customers who were holding at the end of the day and did not even provide a message to inform them that the center was closing with a request to call the next day.