Do not use this website, hoka-uk.com, fraudsters
I wanted to purchase a specific pair of Hoka recovery flip flops in a particular colour which were quite hard to find. Having found a pair on the website, hoka-uk.com which I believed stupidly to be a bonafide website, I promptly ordered the footwear I wanted which was advertised at a sale price and checked out, paying the shipping charge on top and all told, it worked out at around £42-43 in total when it came to it and I then waited for the product to arrive. After a week or so I wondered when it may actually arrive and used the tracking number given discovering that the product was being sent from China (always a bit of a worry but I just thought that perhaps Hoka have a manufacturing facility there as lots of companies do). After about 3 weeks, a package finally arrived but to my dismay, the package was tiny and certainly nothing like the size of a box containing flipflops in a size 12uk mens size. I opened the package to discover a pair of black sunglasses which are probably worth a couple of pounds at most. I checked everything I had to ascertain that the package was what had been sent by the hoka company and after tracking everything I had, I knew that this was what had been sent and was meant to be my flip flops. I then contacted the customer service department and reported what had happened and being in China the answer takes over 24hrs to come back. The company came back and told me that the sunglasses were indeed sent in error but that they didn't even have the flip flops in stock and were so sorry. They then told me I could return the sunglasses but that they had to be returned at my expense to China..... I couldn't believe it....I didn't make the mistake, it was all theirs which I pointed out and that the onus was on them to pay for any return. They then decided to try and negotiate a refund with me, basically refusing to refund me for the purchase and to be honest, you've got little power in this instance dealing with a Chinese seller, they're absolutely terrible to deal with, they only care about getting your money and nothing more and will not give you anything back if at all possible. I ended up agreeing to a half refund just to get something back after 5 or 6 emails back and forth with them refusing a full refund which is exactly what I should get. This company are completely false, purporting to sell shoes of the brand Hoka and I feel stupid for ever having used them and I would warn anyone against purchasing anything from them and learn from my mistake, please do not use them.