Will not use again!! Avoid!
I booked a hotel through Olotels in January with the intention of staying at the hotel at the end of July. Unfortuntaly our plans had changed so luckily I booked the refundable option so I could cancel. I canceleed the hotel through Olotels and I also sent them an email to their cancellations department. I did both things before the cut off date stated on the booking at the outset. I recevied an email from Olotels confirming the cancellation. However the email stated that since the booking had been made more than 75 days previous to the cancellation they did not have my credit card details on file. They subsequently requested my IBAN and my SWIFT to process the cancellation. These are extremely sensitive pieces of information and I was concerned about giving them out. I asked advice from some friends and they agreed that the company should not need such information. Furthermore nothing was mentioned about an IBAN and SWIFT at the booking outset nor in their terms and conditions. Their website clearly states that refunds will be processed via credit cards, debit cards or paypal. I wrote to Olotels informing them that I wasnt happy about the situation and I would not supply the documents. I requested that they refund the money owed to me as per their terms and conditions. It has been over a week and I have not heard anything from them. Furthermore they provide no contact details. I am extremely annoyed at the situation. I will get my money back if it means I have to take legal action against them, and I will definitely not be using them again.