Don't look for a refund not getting one
Made a booking for a hotel in Feb.'14 and cancelled same in early July have made numerous attempts both by e mail and phone to get a refund but to no avail. Phoned from Ireland to an English number on the system but after 20 minutes no satisfaction and a promise of a phone call from them. To date three days later no such call or response to my e mail. Have tried to phone today and the number is out of service. Very poor customer care and trying to avoid refunds.