Sofa was supplied damaged
Sofa was supplied damaged. Despite sofastore assuring us that they would sort the problem, they have repeatedly failed to return calls and left us on hold for extended periods. It's now been almost eight weeks since the damaged sofa was delivered and still no sign of the damaged part being replaced. However, we did get a £33 phone bill from calling customer services (no mention of call costs in the email with the number). We did get this refunded after making a fuss, but it hasn't helped with getting the sofa fixed.