Refund disaster
Do not book with olotels.com if there is any chance you plan on cancelling. I booked a hotel in Dublin for July 25th. I had no intention of cancelling but under unforseen circumstances I had to. I made my initial booking on February 2nd 2014 and cancelled on 9th July 2014. After various emails they wanted specific bank account details for what reasons I do not know. I spoke to my bank about this and even they thought it was unusual but assured me it was safe to give them the specific numbers. Eventually on July 24th I received an email stating that olotels.com had refunded my money 87.38euro. However it never appeared in my account. I sent more emails and they assured me they had made the refund and to speak to my bank. Today I rang my bank and spoke to the specific people with regards my visa refund. They stated that under no circumstances would they decline a refund and that when a refund is made it is made directly by the company (OLOTELS.COM). So I have now emailed them again for my money. I am sick and tired of it now at this stage. Their customer service is appalling. There isent even a ringtone to the customer service number they provided and it is near impossible to find any other number to contact them. It is now 13th of August and I still have no refund in my account. I have never to date been treated like this by anyone or been fed lies and excuses as to why I have not yet received my money. They have tried to distract me by asking me to wait so many days for this and so many days for that and now all of a sudden they tell me its a banking issue. Well it clearly is not a banking issue and if any customer care representative is reading this I can assure you this is an olotels.com issue and a very big one. I will keep you all updated but 5 weeks later I'm still waiting waiting waiting. Disgraceful......