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Darlene

United States

1 Reviews
3 Reads
0 Useful

1 review

Milanoo

Disappointed in sizing and return

I was very disappointed in the size description and return policy. I went to the online chat for clarification and was told if I went by the measurements, the garment would fit. It was 3 sizes too big. I then applied for and RMA #. I was given the option for full refund or exchange. I requested an exchange. Their policy states you will be notified within 24 hours. When that did not happen, again I went to the online chat to ask if I would be emailed the RMA # or if I needed to go to my account on their site. Henry was unable to answer my question but did let me know, I would be responsible for the return shipping and there was a 10% restocking fee. I waited another 24 hours and decided I should check my account for the RMA #. It was there. I received a return shipping address. I decided to check out the company I was returning my garment to which has a different name. I discovered the Better Business Bureau has a complaint regarding a return made in May that has still not been reimbursed. I will not be ordering from this company in the future.

2014-08-13