8 orders 2 fails = 25% of trouble
I was really pleased costumer, but after last order and communicating with costumer service I´m really disappointed. How I´ve wrote in subject of review I ordered 8 games, so it is mean almost 132€ spent on my account, so in my opinion I should be a costumer with care in a proper way, but after last buy they didn´t care about me as costumer how I expected. I unfortunately got key which was used before on steam. So I immediately wrote email to costumer service for some information and for new key. I didn´t want refund money yet. They wrote me and asked me to install Team viewer to remote control of family computer and probably to activate game in steam on their own eyes. I understand, there could be some scammers. So I did it and waiting for response or start instance in TV almost 5 hours at computer how they asked me in email. But without response. After this experience I request refund on my bank account and hope it will take less time and nerves. I must really consider if I´ll spend more money here. 1) Edit. Today I give a second chance on check the status via TeamViewer, because refunding money need some inspect. They checked how activating key doesn´t work and looked up some steam logs. Then guy from customer support wrote he´ll must contact manager for new key. So still waiting. 2) Edit: After some days of waiting, they wrote me they need again to connect via TeamViewer. I have job so I can´t be all the working days sitting at my PC and waiting for the OKS. So I proposed the session on the weekend, but in the end the send me second key - again used. :/ 11 days of after that happened nothing. It´s 25th day now from purchase. So I´ve wrote them to refund my money. 3) One month from purchese is gone. Still no refund.