Totally Useless. An Absolute Waste Of Time.
Having told me that my parcel was successfully delivered in February, when it wasn't, I raised the non-delivery with them. Three months later they send me an email to say my parcel has been delivered successfully with all the detailed duff information repeated from three months ago. Then they send me an email asking, "Woohoo. Did you receive your parcel?", but it' s a 'no reply' email so I can't tell them it was never delivered to me.