If I could give 0 stars, I would.
I will NEVER recommend Direct TV to ANYONE!! We have been with Direct TV for over a year now and it has been nothing but problems every single month. We are enrolled for online payments so it's one less bill I have to think about coming out of my account. Every month up until last month they have continuously saved my expiration date wrong on my card making it so my payments are late, then charging me for the late payment AND to make a payment over the phone, even though that is the only way I can make a payment bc they can't get their online payment system correct. Also, like I said, we have been with Direct TV for over a year now. At our year mark, our bill went up significantly without notice. (not how you think a loyal customer should be treated) This last month, they FINALLY got their online payment system right and my bill went through on time. HOWEVER, we were overcharged by $50.. again WITHOUT NOTICE and because they don't have record of a PPV order being paid for back in August of LAST YEAR!!! I looked back at my personal bank statement and saw the charge myself, that it was indeed paid for. You should not be able to charge your customers for whatever you feel like charging them for, without warning, just because you have their credit card numbers on file. After I finally got the rep. to credit me back for the charge, I had to make sure they were going to put the money back on my credit card.. which it was a good thing I did because they were only going to return the credit to my Direct TV account. So again, they were going to hold on to my money without my permission. (To add to this, the rep thought she put me on hold and I could hear her laughing about something with another rep.) Also, don't plan on getting anyone that can speak English very well. I have had to literally ask to be transferred to another client because I can't understand them. As bad as that sounds, it's true. I don't know how long we will be keeping our Direct TV. Even with another 9 months on our contract, I would rather cancel that and pay the fee then stay with them. :(