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Charcie Rebalkin

United States

1 Reviews
1 Reads
1 Useful

1 review

Eclipse Cycling

worst customer service ever. do not buy from them!

I ordered kits in march, 2014. After waiting 3 weeks and watching the tracking the package was lost in us customs. I started trying to get a hold of eclipse/purple moon cycling in may for help. The united states postal service told me the package was insured but that eclipse/purple moon had to provide shipping info. I have repeatedly emailed, facebook messaged, posted to their wall, used contact forms on both eclips and purple moon websites begging for someone to please contact me and get either my $ or my kits. When I say repeatedly, at least 30-40 times. Not one has been replied to. Their customer service is truly the worst ever. Do not do business with them. It is almost september, the season is ending and I have yet to hear from them or receive my package.

2014-08-25Helpful 1