Customer is not no.1
I write this review with a heavy heart. I wanted to love this phone, but it is not very good. the speaker is terrible, the headphone jack is awful, the crackle is irritating, I tried 3 brands of headphones, the sound quality is sub standard. Skype and Viber constantly on froze which is not ideal when your girlfriend is on the other side of the planet. I bought the phone in November, I sent it back Jan 12th, to Germany as this is the location of their repair centre. 26th January I receive a message to say they received it. I enquire of the progress 4th Feb, I receive a reply 16th Feb to ask if I can wait until 23rd Feb as the repair team off due to Chinese New Year. I enquire again about the progress of repair 2nd March, 5 weeks after they receiving word they had it in their possession. 3rd March I had a reply to say they can not locate the phone in the warehouse!! the day after they E-mail to say they have found it. 8th March they have repaired and send if off 29th March. Today is 27th April and I finally have it back. It was sent back in a plastic bag. I sent it back inside the box, with all accessories and wrapped in bubble wrap to ensure safe transit. The customer service is truly awful, terrible communication, take your money elsewhere.