The worst service I have received from a travel agency
Due to the Bangkok saga early in 2014, I have requested for a refund from Holiday Guru (attended to by 2 staffs). The request was made in Jan 2014 and refund was promised to me within 4 months. Till date (as at September), despite multiple emails and calls made to the company, they were evasive in their replies and even mentioned that they are unable to do a refund unless and until the airline company refunds them first. Such a huge travel agency like this does not even have the finances or policies to refund their customers as promised, that they have to keep evading the issue for a good 9 months! When I made a call to one of them who was in charge of my deal, he was absolutely rude in putting me on hold without even mentioning to me beforehand and even hung up the phone on me when the conversation has not ended. I have waited for my promised for a good 9 months, and there is still no news from them. I wonder about how the management of this company runs, how trustworthy they are, and how much they value their customers in providing such a service. How disappointing to promise and under deliver! All they want is to clinch your sales, and if there are unforeseen circumstances such as the one I experienced and a refund requested, be prepared to face an unpleasant, unhelpful and incorrigible experience.