Disappointing experience …
I was advised by the store to go online because they didn't have my size and they couldn't get me a pair in. Ordering online is easy you do have to pay delivery even if its to store. I wanted to add to the order after i had just placed it and this isn't possible you have to pay another delivery charge. My trainers arrived on time. The box was a bit battered the trainers were the correct one's only one was an ex display trainee. Discoloured and marked laces were going yellow. I searched for a number for customer service none available. I did the chat put in all details then it says can't connect to an agent as its closed. I sent an email. I still haven't had a response. 9.30am I went back on the chat. Had to wait number 36 in a queue over 10 minutes waiting to chat. Then I had to put in all details again. Then I get to chat to a person. They couldn't see the photos I sent on the previous chat or on my email. I had to send them again. I was offered compensation to keep them. I wanted new trainers a replacement pair NEW. Then advised it's due to stock availability which couldn't be checked. Then it could take up to 14 days. I did get a free returns label woohoo. So disapointing and time consuming.order number available