No photos no refund! So remember to keep an audit log.
I ordered a £240 online shop which had about 6 high value short date items I wasn’t notified of. These unsurprisingly went bad within 24 hours. I mean how many items do they think you can eat in 24hours. No logic is being used. So two boxes of strawberries, the blueberries, salmon, watermelon, chicken and prawns all went off. I mean would you have put these items in your own trolley? No didn’t think so! When I complained, I was told that no refund will be given unless photos were taken. I hadn’t taken any, but I’ve been shopping regularly at Sainsbury’s and have never requested a refund. So if they checked trend they would have spotted the amount spent vs refund requested over several years came to an immaterial amount. Yet the customer service agent was rude. Stated “no photos no refund”, no apologies no empathy. Just power surge at the lowest level! Well I hope that made you feel important little man! So that was my last shop at Sainsbury’s. I have cancelled my delivery pass. You can. Have the £7.50 you money hungry people! No longer do I associate Sainsbury’s with quality. Ruthless and short termism come to mind.