VERY BAD
I would like to explain my experience with Etotalk. I live in Italy and I bought a Zopo C2 on June 2013 with 12 months warranty for a price of about 300 USD. It worked well just for 8 months. After this period the device switch off alone a lot of time a day and the only way for switch on was remove battery, reinstall it and restart. 27/03/2014 I contact by email the Etotalk After Sales support explaining the problem 27/03/2014 Etotalk After Sales suggest me to flash the ROM 01/05/2014 After fash the ROM. I have the same problem 05/05/2014 Etotalk After Sales suggest me to flash the ROM with another kind 08/05/2014 2014 After fash the ROM number 2, I have the same problem 05/05/2014 Etotalk After Sales ask me to send the phone in China for test and repair 13/05/2014 I’ve sent the phone to Etotalk by Registered mail. 29/05/2014 The post office try to deliver the device to Etotalk without success 16/07/2014 Somebody pick up the device from the Post office and deliver it to Etotalk 17/07/2014 Etotalk send the device to Zopo’s factory, probably for motherboard problem 02/08/2014 The phone has been repaired. I had to pay to Etotalk 25 USD for customs charge 01/09/2014 I pay the custom charge and Etotalk send me the repaired phone 12/09/2014 I receive the phone but it’s impossible to switch it on… It doesn’t start. I contact Etotalk by email. 17/09/2014 They suggest me to contact Zopo Italia. Zopo Italia told me that they assist only its customers and that my problem is common on C2, so for their customers they replace the bad phone with another new one (octacore model). 24/09/2014 I contact by email the Etotalk After Sales asking for a replacement, but they reply that they can only resend the phone back to Zopo’s factory for test and repair. I’ve already sent the phone for test and repair and the have returned me a phone that doesn’t work. I need to know which was the problem found, the solution applied and the test before shipping, but today I’m still waiting the answer. I’ve asked a contact for open a claim but Etotalk doesn’t reply. 24/10/2014 As an alternative, Etotalk offer me a discount of 20 usd for buy a new phone !!!!! They said also that the warranty depends only by Zopo's factory!!! I have posted my opinion in Etotalk FB page, but they have removed the post and now I cannot write or comments!!!