As a new customer I just realized I moved to the wrong cable provider!
After receiving my bill, I noticed that I was charged for some payperview movies. Whe I signed up for this, I was never adviced that this programing could be blocked before hand by Direct TV so there was no access to this from the remote control. This is not a frindly device for a person with mental delay as I have person in the house with this discapacity and after talking to billing department with Luis, as he was not able to credit/wave the payperview amount,. I have asked to be transfered to the next person up the chain of comand and ended up talking to Edgar. After talking to Edgar and explaining the situation, Edgar was not able to help on this issue either. It is sad that being a new customer and after the fact that it was never explained that this programing was accessed via remote, and after explaining that it was ordered by error by a person with special needs. This didnt count as the only thing was to be credited with 25% of the total amount of payperview. Hope this will make it up the chain of comand and will not just get forgoten and left behind at the billing department with the supervisor Edgar of such department. If you have kids with special needs you might want to look for another cable provider as Direct tv has not mercy for you or anybody that has discapacities, they have no exceptions and you will be treated the same as the rest of the population.