I did a large shop at 8.30am Sainsbury…
I did a large shop at 8.30am Sainsbury Smith Square Hornsey London N8 in mid Jan 25 with a bill of £261 and 106 items. Got to check outs at 9.30 but no manned tills. Was told no one would be available on a manned checkout until after 10am.It took me another 45 minutes to go through the self serve, having to restack on the loading platform as items were not recognized and i had to keep calling an assistant to help me rescan. I eventually finished and got out the store. About a week later i got a euro car parks fine for £100 for overstaying the 90 mins permitted. I went back to sainsbury at Hornsey a few days later to be told not their faultand there was nothing they could do about the fine even though it arose because they had no manned tills. No attempt to help me or put me in touch with someone else. I tried through the website but when i sent an email got reply back they could not help on the site and i would be better calling a customer service number. I did this and spent 30 mins discussing with an agent who was reading from a card telling me this complaint had no recourse and i should take it up with Euro Car Parks, which is of course a complete waste of time. A abrogation of customer service ethic or responsibility by Sainsburys. Will never shop there again..