I booked my tickets 6 months in advance…
I booked my tickets 6 months in advance but unfortunately had a fall 4 days before I was due to travel. I did need hospital treatment for 3 fractures to my right hand, so not able to travel. Had to 'jump through hoops' to get a refund and prove what had happened to me. I had sent hospital letters etc but they tried every way they could not to refund. Talk about adding insult to injury and feeling that I was dishonest! There was no way I would let this go when legally I was in the right. After 3 months I did get my money back but there's no way I would consider using them again.