For the past 6 years i would have given…
For the past 6 years i would have given a 5 star rating until now. Sure everything goes great when no problems or issues, NOW MY experience with a 2.5 week old product with defective li-poly battery has been a NEGATIVE -10. The Snarky male customer service rep needs a new job !!! Certainly does not belong in CS. I will update this review as now a female rep is handling my issue. We will see..I suspect as like the other negative on here all goes well until a RETURN or problem arises. Waste of $150..... save yourself the trouble. UPDATE : DEC 24th 2021 -11:00 am received a call from ZACH ( VERY PROFESSIONAL and Courteous ) six year employee-obviously shows concern for the company and represented what Customer Service SHOULD BE. hopefully resolved - will continue update. Perhaps if those recorded customer service calls are listened to the company can rid itself of the bad apples and become once again the PIU we all once knew. Kudos Zach !!