BEWARE: Don’t buy at Pandawill: bad company, very bad customer service who do not take responsability!
I recently bought a phone and I paid extra 5% for the customs insurance. Package has been hold at customs and I had to pay a bill of 56.00 usd. Altough I had paid for this insurance, they refused to pay me back for the full amount. I only received 27.00 usd because they pretend that custom fees and vat penalties are not covered, altough this isn’t absolutely mentioned as exception in their conditions! The reason why the customs imposed extra costs is because Pandawill didn’t mention the real value and the real description on the documents/sticker. So they cheated and misleaded the customs and this is taken very serious. So this suspicous behavior leads to exta costs. I certainly did not ask them to lower the value and to lie about the content of the package! So I cannot be held responsible for such a malicious behavior. But Pandawill is refusing to take full responsibility in such case and refuses to pay back the full amount that I did have to pay to the customs. So beware if you have intention to order at Pandawill. I DO CERTAINLY NOT RECOMMEND PANDAWILL. very useful tip: -despite this warning -if you are willing to use this tax & vat service: ask Pandawill BEFORE ordering not to cheat and not to lie and to mention the real full value and the real full description of the article you bought on the documents and the sticker that they put onto the package. This will probably result in holding your package @ customs, but you certainly will avoid custom problems and you will also avoid this extra costs that they will not pay back, but you will be refunded for the full amount you paid to the customs!!!