GRGrab★★★★★
Food refund policy
I've used grab for 3 years for taxi and food, most of the time I have no issues. Recently I had an issue with Subway, where I paid for extra toppings but did not get them in my food. I ordered in the evening, and reported to Grab the next day. Grab declined my request as they have an 8-hour policy, any report later than 8 hours of receiving food, you will not get a chance of refund.
It is a genuine claim as I sent proofs of my food, and only asked for refund of the paid toppings, not the entire order. Grab declined with a repetitive response that 8 hour has passed. This policy isn't fair for the customer and only reflects their intention to eliminate as many claims as possible, rather than solving customer issues.
I will still continue to use Grab, purely because it offers convenience. Not to mention, they monopolised the delivery in my country. But this experience left a bad taste.
2022-01-11Helpful 1
LOLove.Com.My Sdn Bhd★★★★★
AVOID. Don't waste your time & money
I ordered some flowers from love.com.my on 9th October 2017. I found this company on google search and decided to give them a go (top few results on first page). Long story short, the flowers were supposed to be delivered one evening (paid extra for same day delivery – a web chat employee reassured me before placing my order), I waited till midnight to receive them. While waiting, I tried calling all their phone numbers advertised, none was answered. I had to wait for someone to come online on their webchat, they informed that it is late but will be delivered - no exact time, so I pushed to get the driver's number. I called the driver directly to schedule the delivery myself. Flowers were received on a stand, but the basket of flowers broke off (the glue was not strong to hold it in place on the stand).
Of course, I emailed and commented on their Facebook page for a refund (reviews aren’t allowed so there is no rating, but check out the comments section - Love.com.my | Online Florist. Much later, I received one generic reply with a poor excuse and a 10% discount off next purchase as goodwill. This warrants a middle finger. No refunds given to this day.
Their website's 100% delivery guarantee policy is a scam, who preys on unsuspecting googlers like me, since several years ago. Google “love.com.my scam” and you may see what others have complained about too, some customers didn't even get what they ordered, or was given a fake promise of refund.
AVOID AT ALL COST.
2017-12-15
