Payment guarantee insurance - is it worth it ?
I put some feedback on Trust pilot but there doesn't seem to be a simple way to reply here is what Homeaway said 1. Travellers who pay the service fee are covered by our Book with Confidence Guarantee. "So this is like insurance, like PPI, but CAN you book via the site without paying the service fee if you don't want the insurance ? After all the owners of the property are already paying you for the advertising. 2. The Book with Confidence Guarantee offers the travellers their full rental payment and security deposit protection, 3. 24/7 customer service in case anything goes wrong during their stay and emergency re-booking assistance. "How may times do you have to provide a full refund and how many emergency bookings very few I think - a search on the trust pilot site for those who gave one star shows many examples where Homeaway failed to do either" I still don't see why Homeaway fees make any sense for an insurance policy that you don't want, that doesn't provide cover for the few times it may happen and many unhappy customers. I think in the future just like PPI misold insurance, there would be a case for all users of the website who are forced to buy your insurance that in the end has little value.