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Raluca Ioa B

United Kingdom

1 Reviews
1 Reads
3 Useful

1 review

TinyDeal

Totally bad products and horrible customer service!!!

I ordered at the beginning of November 2014 a smartphone from Tiny Deal and another order containing different items, like clothes and some electronic things. The orders were placed in the same day, almost the same hour. I received the phone after two weeks, and about then I also received an e-mail saying that from the other order it misses and item and I should change another one. I did that and after a week, they still havn't sent the products. Returning to the phone: the screen started not to respond well, the phone was getting pictures alone, moving through pages alone and so on. So I contacted TinyDeal through e-mail and explained them what it doesn't function. I did that. Then they asked me again and again....so I sent them alot of e-mails, telling them I want my phone replaced. Finally, they said they dont replace the phone, that it loses 15% from it's value...so if I want to replace it or try to take another model, I would lose 15% from the initial sum!!!!!!! even if it was not my phone the item was not functioning. They also said they check all the products, and it has to be a problem during the shipping!!! (omg). Finally, they said I should send back the item and they will have it repaired, but that I should tell them AGAIN what the problem was. I gave up, I said better have it repaired by these idiots. So I received back the item after about two months and a half from the day I ordered it, and guess what!!!!!!The GPS doesn't work. So I do not recommend buying from tinydeal.com, as if an item is broken, u'll never get to see it functional. More than that, I wrote a review on their page and they didn't make it public.

2015-01-16Helpful 3