I’m really disappointed with my…
I’m really disappointed with my experience with J&CO Jewellery. An earring I purchased broke after minimal wear, which is unacceptable given the expectation of basic quality and durability. When I contacted customer service, instead of offering a replacement or refund, I was told that because the item was over 6 months old, the best they could do was a 20% discount on a future purchase. This doesn’t resolve the issue at all—it just expects me to spend more money after receiving a faulty product. I would have expected a company to stand by the quality of their products, especially when the fault is clearly not due to misuse. The response felt dismissive and not in line with consumer rights. Overall, poor product quality and disappointing customer service. I wouldn’t recommend based on this experience.