Avoid ! The app plays games switches journey details so you have to ask for refunds and they charge 9.99 each time
It’s almost comical. A brief search shows pages of one-star reviews describing the same issues. This app clearly has form — despite the existence of another TrainPal profile on Trustpilot showing over 10000 reviews. More on that later. Here’s what actually happened. At first, I assumed the mistake was mine. However, on two separate occasions, I booked a London to Manchester ticket after carefully double-checking everything — even though the journey I actually input was Manchester to London Euston. I eventually had to book the correct journey four times because the app repeatedly: • switched the departure and destination stations, or • inserted the wrong time. Each error meant cancelling and rebooking. Each time, I was charged a £9.99 “admin” fee. At that point, I genuinely started questioning my own sanity. It gets worse. Refunds are only issued if you rebook with them, effectively forcing you to keep using a faulty app just to recover your own money. Even then, after refunds were confirmed, the app began stating they had failed. One refund of £132 was marked as completed, but I was told to wait three days. **Edit: the refund has now landed — at £127, meaning a deduction was taken (less than the stated £9.99, for reasons unexplained). **Edit 1: As of Monday 16th Feb. I am still awaiting refunds of almost £400. I am still owed £364 (£199 + £165) after nearly £20 in admin fees. In total, I am £496 out of pocket. Over two evenings spent repeatedly booking, cancelling, and paying fees, the ticket price also increased. I have now completed the trip (12 February 2026) and ended up paying almost £700 for a return journey. This would be bad enough on its own, except that a significant number of the complaints I have since read relate specifically to refunds not being processed. Notably, even the Trustpilot profile with 10,000+ reviews still contains over 1,200 one-, two-, and three-star reviews describing journeys and refunds going wrong. This second profile is almost all negative reviews. As of 14 February, I am still waiting on almost £500 in refunds. Given the volume and consistency of similar complaints, I remain concerned. This app does not “disrupt rail travel.” It misbooks journeys, charges for its own errors, and makes customers chase hundreds of pounds. This is not a glitch — it’s a pattern. Best avoided. Or at the very least, read the complaints first.