First time customer. Poor experience.
First-time customer. Poor experience. I wish I'd checked Trust Pilot before buying. When a customer buys a product that costs ~£500 and it turns out to be faulty, it should be replaced ASAP. You do not make the customer jump through hoops and leave them out of pocket with no product! Try telling that to DJI. My order arrived quickly to be fair. I bought the new Mini 2 SE last Thursday and it arrived the following Monday. Unfortunately on my 2nd flight, the drone sensors failed resulting in the drone slamming into the ground, as a result, it was catastrophically damaged. The flight records in the DJI Fly app clearly show that the sensors failed during the flight. There are a dozen sensor failure errors moments before the drone became unresponsive and crashed. Luckily it didn't hurt anyone! The drone is less than 48 hours old and is now unusable. I raised a warranty replacement ticket with DJI. They responded a day later asking me to return the drone. I expected them to offer an immediate replacement. The flight records are synced to DJI so they can see what happened and clearly the drone was faulty. They have not offered a replacement, instead, I have to wait for them to receive the drone and repair it. The return address is in the Netherlands hence it will be a week before they receive it and then who knows how long before I have a drone in my hands. This is poor customer service. The product is faulty, they should replace it, no questions asked. I bought the drone direct from DJI. If I'd bought a product from Argos that turned out to be faulty, they would replace it, no questions asked. A reputable company would not make the customer wait weeks for the product to be repaired. So now I am £500 out of pocket and currently have nothing to show for it. Very poor customer service. No reputable company that I know of works this way. I hope another company challenges them in the sub-250g drone area, maybe then they will improve their customer service. I'll update this review when I receive my repaired drone and will update how long the process has taken. Currently, I am a very disappointed customer and DJI doesn’t care. EDIT - Reply to DJI… Yes, the drone does not have Obstacle Avoidance but it does have visual sensors on the bottom to prevent the drone from slamming into the ground... these clearly didn't work on this occasion. The pilot can pay attention as much as possible but when products fail, there is not much the pilot can do. The drone has a barometer that I understand is used to determine the height of the drone relative to where it took off from. The flight record reports this error… "Barometer initialization failed. Restart aircraft (Code: 30042).; Aircraft max power load reached. Decrease altitude and fly with caution. If this issue persists, land immediately (Code: 30168)."… multiple times just before it crashed. The manufacturer should pay attention to quality control and not send faulty products to its customers! Warm prompt, brand new products don't have faulty sensors and then crash uncontrollably into the ground! Also, if you have "managed data analysis" already then you will know that the drone was faulty and a replacement should be on its way now, not making the customer wait 2 weeks! EDIT 03/04/23 - Upgraded to 3 stars. DJI eventually replaced the faulty drone. I have tested the replacement and it currently works correctly, as you'd expect for a product that cost nearly £500. The overall experience could've been much better and I hope DJI use this feedback to improve their service for future customers.