If you don't have the product don't say you so
It was my husband 30th birthday and all he wanted was new climbing shoes. He had been checking them out weeks leading up and my original gift fell through so I went online and ordered these shoes. I paid for overnight shipping ($20) since it was 3 days before his birthday just to make sure I would get them in time. They had 1 in stock and I thought I won the lottery! Getting a little nervous because I didn't get the shipping confirmation the next day. I called and left a message that morning to make sure that they would be shipped out that day. I didn't get a call back so the second day I was frustrated because I should have had his gift the day before. I called again and this time got through. I gave the store employee my information and he placed me on hold. He was very pleasant. He got back on the phone and told me that the shipping department was just about to call me to tell me they don't have these shoes in stock at all. You can imagine my frustration if they would have called me that day I ordered them or even the next day I would have been understanding but to wait almost 3 days to tell me they didn’t have them and to have me pay for overnight shipping. I was pretty disappointed but at least the employee was nice.