Very poor service - money taken no accommodation
I wouldn’t even rate them a star but I had to I booked an apartment 7 months ago for 10 days over August summer holidays. I paid using the link on their app. The payment went through no problem. Later that day I had a reminder to pay. Turns out they hadn’t assigned the payment to my booking. Even though it was paid directly through the link they provided. Iv spent the whole day trying to reach them. You get passed around, nobody really understands anything, they certainly don’t know how to fix it. Even with proof of bank statements they just told me to wait to hear back from the finance team. You can’t speak to this department. Most of the time you get an AI chat bot or someone who speaks poor English. So now they have my money - £2500 and my apartment is cancelled as it wasn’t paid for. I’m stuck with flights, no accommodation and no money to rebook something else in peak summer season. Booking com are no help. They don’t have a clue what they are doing and don’t seem to communicate between them. You have to keep repeating the same information and resending the same information over. I’m now doing a charge back and trying to change my flights- which comes at a cost!