JOKE.DISGUSTING.AVOID#wasteofmoney
JOKE.DISGUSTING.AVOID#wasteofmoney Received my pro band 4 yesterday. Installed the app from the App Store through Apple. Installed the latest update. No SPo2 monitoring showing in app or on watch with rest of the features. This is one of the main reasons I bought the watch and it’s plastered all over their website advertising it in big bold writing and pictures along with the other features. Rang customer services (30min call) basically told- In our fine print we actually state not all features available in different countries!!!!!!!!!!’ Talk about false advertising!!! What the actual???? Hiding behind fine print. Basically if near the SPO2 feature they made it clear might not be available in all countries then I would have checked! Customer service advisor then made me check apps (she didn’t really have a clue bless her) because apparently even though I used my apple App Store and the app was there and I downloaded I should have apparently got the app off their website?? Yeah that’s clear and reassuring (why’s it on the Apple store then?) After the customer service advisor clearly did not grasp how to explain to me that o didn’t need to install the same app as from Apple but off their website (confusing I know) I actually was needing to install their App Store before getting the app!! Clear as mud. Asked to be emailed the link as she just told me to google search it and when I clicked what I thought was right it didn’t work. Email never came through (I know) waited ages before asking her to physically spell out the web address. Clicked onto it - error message when I went to install App Store ‘not found’. Gets better (as you can imagine I’m flabbergasted by this point). I asked can I speak to customer service manager too early and to be fair it is. Asked to be called back later said could t say it was today as the customer service manger was working through a list when they get in (reassuring lol). Girl Dom said her manager might Call me back asked her to clarify if I would actually get called back? She said if not she would to let me know her manager wouldn’t speak to me haha. Ok so I asked what was their official timescale for call backs for complaints and got told they didn’t have one (ok you just work down the list no official policy/customer guidance) - lovely. Not really what you want to hear (no standards). Lost my second job recently bought the fitness tracker to help with my mental health during covid - added to my stress!!! Honestly never heard anything like this before blatant false advertising ‘buy this product it has all these features’ latest pro,,, erm but actually In our small print you won’t get what we advertised to you??? - did you not read our small print??? As you can imagine save you money and avoid avoid avoid!! - look forward to my call back and to resolve these issues. So is the feature ‘missing’ or are you saying the wrong app is installed?? Read online loads of other people had this problem it’s not the app it’s missing feature and false advertising according to others wish I had read this earlier!!! I don’t want a product that doesn’t do what’s advertised. Imagine buying an oven that has a pizza cooking feature advertised oven comes and it’s missing? You be like eh?? Bought it for that feature then supplier goes ok your in the wrong country??? What??