good with preorders - unacceptable with older games
Following my past positive experience, I decided to renew it by ordering Age of Empires HD edition with expansion on their site. After 26 hours, I still hadn't heard a word about my key, despite contacting support several times. Despite remaining courteous in my emails, the responses from their staff were rude, short, and lacking of detail. After requesting a refund, I was told I will receive it within 5 business days. Today, still no refund in sight. Reopened a ticket last night about it, staff closed it rapidly stating "their systems show I've been refunded". To OKS: your customers aren't stupid. If they tell you they haven't received something you promised, don't pretend it's their fault. I'll wait for a few hours for a response to my, yet again, reopened ticket. I encourage anybody with difficulties getting a refund to deal directly with their Bank rather than even try with them. Useless. Just ask for a charge back, reason: fraudulent company.