Horrendous company! AVOID!!!
Horrendous company to work through any issues with. So slow to respond and all in all very unhelpful. They lost my order and would not contact delivery company/Royal mail to get any clearer answer, stating that it was my responsibility to do so. However when I actually did as they suggested and took time out of my own schedule to chase delivery companies and make enquiries I was told they could not deal with me to make a claim and that the claim would need to be initiated by the company I purchased the goods from. Upon relaying this information back to Olderbest I was told they weren't going to make any further enquiries to help me or offer any sort of compensation or resolution suggestions to me. They stated their tracking records showed 'delivered without signature', and I don't know why such an expensive item was sent without requiring a signature or without insurance should something go wrong - particularly as the item was being shipped all the way to the UK from China. My parcel has obviously been misdelivered or left somewhere and no satisfactory resolution was offered - just a very sanctimonious 20% code for me to use to spend more money with them, which of course I'm extremely disincentivised to do! Their customer service operatives were polite throughout but I was bounced around between different people so obviously no one person actually allocated to help look into my case at all, no relevant solutions offered at all. I only wish I'd read reviews here before ordering, they clearly are selling cheaply made items shipped from overseas and don't care about their customers once you've placed your order.