Hikvision is a C**P company who do not support their end user customers
Hikvision is a C**P company who do not support their products at end user level, 1 Star given because it is not possible to give a zero score, the email text below shows clearly what happened when a Hikvision customer dared to contact them for technical advice!! Dear Jaspreet, Thank you for your email reply that was in fact an absolute waste of my time, the lack of any advice to the end user the very people who actually purchase Hikvision products beggars belief. Have you forgotten that it is the people who purchase Hikvision products who actually pay your wages and provide profits for the Hikvision company? Had I known that Hikvision would have this appalling attitude towards their end user customers I would have not chosen Hikvision products in the first instance. Please make sure that you check my feedback on Trustpilot. Thank you. David J On 06/01/2025 10:59, support.uk wrote: Dear Customer, Thank you for your email to Hikvision UK & Ireland. As an End User of Hikvision products we would recommend you contact you point of purchase/installer for all technical support. If you do not have an installer we would recommend you to contact one in your local area. Hikvision CCTV equipment is commercial graded product and should be installed and maintained by a Hikvision recognised partner. We do not directly support End Users with Technical issues, we support Professional Installation Companies and Distributors only, who then in turn will support their Clients. If you provide your postcode, I can get back to you with a list of installers within your area that we have a record of. Kindest Regards Jaspreet Technical Support Engineer UK & Ireland Address removed Tel: Number removed Email: Address removed Website: Web address removed UK customers: We'd love to hear about your experience with Hikvision UK. If you could take a few minutes to leave us a review on Google, we'd greatly appreciate it! (Bet you don't because it was C**P) The sender: Email address removed Sending time:2025-01-06 10:47:05 The recipient: support. Email address removed Subject: Reply: Hikvision Network Video Recorder Model Number: DS7604NI-K1/4P Serial Number : Removed - Case No. removed Dear Jaspreet, Thank you for your reply to my enquiry below requesting further information that is supplied herewith. Regards, David J Subject: Reply: Hikvision Network Video Recorder Model Number: DS7604NI-K1/4P Serial Number : Removed -Case No. removed Date: Mon, 6 Jan 2025 09:48:19 +0000 From: support.uk Email address removed To: Email address removed Dear Customer, Thank you for emailing Hikvision UK Technical support with your query today. So we can process your request securely and efficiently we require some details for security reasons. Please fill in the below table with as much detail about the Hikvision device and your details. Customer Information Name*: David J Contact Number: Number removed Company Name*: Domestic Installation Company Address: Address removed Country*: United Kingdom Customer Type*: (End User, Installer, Distributor, IT Support, etc.) End User. Kindest Regards Jaspreet Technical Support Engineer UK & Ireland Tel: Number removed. Email: Address removed Website: Removed UK customers: Email address Removed Sending time:2025-01-03 17:26:03 The recipient: support. Web address removed Subject: Hikvision Network Video Recorder Model Number: DS7604NI-K1/4P Serial Number : Number removed Dear Sir / Madam, A couple of years ago we replaced our ageing CCTV system with a new Hikvision Network Video Recorder & 4 camera's We are very pleased with this new system and it works very well and is connected to a TV set in a spare room by a HDMI cable. This setup is OK but it would be far more convenient if we could also view the camera's in our lounge but it is not possible to route a HDMI cable between the two rooms and in any case there is only one HDMI socket on the recorder. The TV in our lounge is a LG smart TV that can for example view Youtube via an ethernet cable that goes directly to our Broad Band Router, the recorder unit is also equipped with an ethernet cable directly to the Router and while connected it does not actually do anything at the moment that we are aware of. Could you please advise if the Hikvision Network Video Recorders can be connected to the LG Smart TV's via the internet so that we can view the camera's from the comfort of our lounge as well as standing in the in the spare room? If you consider it possible to connect these two units together via the net could you advise if it would be possible for a person with limited technical ability to undertake this task? Looking forward to receiving your reply together with instructions. Many thanks & kind regards, David J