awful
I made the grave mistake of ordering from this site not once, like a sane person, but regrettably twice. The first order I made was for a 'light sky blue', "Cute Contrast Collar Cartoon Pattern Long Sleeve Sweatshirt", I ordered it February 2nd, I don't remember when exactly it arrived but I do remember it being late to the extent that I felt the need to submit a ticket on their site regarding the matter. I think it arrived sometime in mid-March. I was very understanding regarding the matter, because afterwards it was explained to me that it was in fact Chinese New Year(didn't know Chinese New Year lasted a month and a half *eye roll*) When the product FINALLY arrived, it was in fairly poor condition. 1. It smelt of burnt plastic and death(no exaggeration here, I actually gagged a little from the smell of factory when I opened it) 2. The measurements were far off from what the site had listed. Don't get me wrong, I knew the sweater was going to be a little snug because I'm 150 pounds and 5'10, but I literally could not move my arms once I finally managed to get it on. 3. The fabric felt like home insulation mixed with wet cardboard. 4. The design on the front was significantly larger than displayed in the picture they had up on their website. 5. The sweater was more of a green than a "light sky blue". 6. There was a foot long string of fabric coming out of the armpit that had seemingly just appeared from nowhere. After this debacle, for lack of a better word. I decided that maybe I had just misread something or this error in the clothing was due to some sort of miscommunication on my part. Honestly looking back on this I have no idea how I came to that conclusion. The second order I made was for two tee-shirts, two sweaters, and a cardigan, on February 22nd. The order did not arrive at my place of residency until April 6th. Both times I submitted a ticket and I was very polite during the whole exchange. Although I might add that if you want your order to be shipped, chances are you're going to have to submit a ticket first, considering both times my order was not shipped until the day after I submitted one. I might also add that after I replied to their response, the customer service person got a wee bit too snarky for my liking. Granted I did drop a few very, and might I add earned, passive aggressive remarks in my response, it is their job to remain professional. The items in the second order were: "Chips and Letter Print Round Neck Long Sleeve Sweatshirt" "Round Neck Wavy Pattern Sweater with Color Block Pocket Front" "Shiny Thread Insert Snowflake Pattern Cardigan with Round Neck" "Dreamy Sky Flying Horse Print Round Neck T-shirt" "Omelette&Japanese Word Print Short Sleeve T-shirt" I honestly have no complaints about the ""Dreamy Sky Flying Horse Print Round Neck T-shirt" or the "Round Neck Wavy Pattern Sweater with Color Block Pocket Front", they were the only products that came and weren't botched in some awful way. Although I will add that they, again, reeked of burnt plastic and death, although not as strongly this time for some reason. The smell probably wore off during the month and a half I waited for my order. The ""Chips and Letter Print Round Neck Long Sleeve Sweatshirt" was surprisingly well fitted, although made of that same 'feels like home insulation and wet cardboard' material. The design was also far more 'low-resolution' than I had been led to believe. The best way I can describe this is if someone took a .jpeg facebook photo and scanned it onto a sweater. The "Omelette&Japanese Word Print Short Sleeve T-shirt" wasn't too bad, the main issue with this product was that it, as per usual with this site, was not the same measurements described. I had to stretch it with my legs for a solid hour and a half just to get it to fit appropriately. Also there's something about the fabric it's made out of that is extremely itchy and irritating. The "Shiny Thread Insert Snowflake Pattern Cardigan with Round Neck" was, without a doubt, the worst product out of this batch. The inside of it was practically coming apart, there were more loose threads coming out of the inseams than there are hairs on my head. The top button hole looked as if someone had just taken a pair of scissors and jammed it into the fabric. The fabric felt as if someone had ripped out their chest hair and sewn it into an item of clothing. The size was ridiculously far off from what was described. I had been under the impression that the cardigan was going to be a bit loose fitting and large from the measurements listed on the site itself. I could barely bend my arms in this monstrosity, it came up almost to my waist, and I was afraid I was going to blow out the back of it if I so much as slouched. Honestly, I would never order from this site ever again. Fool me once, shame on you, fool me twice, shame on me. Your clothing won't get to you until after you've decided to talk to someone. They'll have some sort of excuse for the delay. They'll begin to get rude if you persist with the conversation, terribly sorry for inconveniencing you 'Esther' or 'Jewel' or 'Jick' or whatever your name is today. When your clothing finally does arrive, it'll smell like the sweatshop it was probably made in, it might fit your dog, and it definitely won't be what you ordered. Unless you're a gambling person, and even then, I don't suggest ordering from this store.