No common sense
In January 2024 I bought a top from Fab India in Commercial Road, Bengaluru. It was simply too hot to try on the garment because their air conditioning is as pathetic as their service. I had already bought another garment in the same size just the day before and that fir me well. This new garment that I purchased, while being the same size, did not fit me. I went back the next day to the same outlet (Commercial road) and asked for it to be changed and was told it was not possible because it was a sale item even though there was a size larger in the same colour that I needed. All tags were in place and obviously the item was unused. I asked for the manager and the chap who was speaking to me said he was the manager. I told him all I wanted was a larger size and he flatly refused to exchange. I reminded him that he should use his discretion and it would be good for him and the outlet because I would give them both a good review. He still idiotically refused. And then I lost it. I raised my voice and argued with him threatening to take the matter to the paper and to the higher management and finally he relented and I got the larger size. In conclusion, FabIndia needs to train their staff and review their policies. If not for the clothing that I find agreeable, I would not step into that particular store. They are truly a bunch of imbeciles who seem incapable of any common sense.