gave 1 star because I can't give none
only gave 1 star as I didn't get to see the inside of the hotel. booked the hotel for the night before an early flight to Florida, got to Heathrow to be told the hotel was closed due to a water problem. I have no issue with things going wrong my issue is that they should have given me the option to rebook somewhere else of MY choice and offered me a refund. they booked us into a hotel, in there words 10 mins away, by the time we waited for the transport and the journey to the hotel, more like an hour, we were bungled into a van with 7 other people driven by the most unhelpful and rude driver who would not wait for people to keep up enroute through Heathrow garage. as I said Aerotel should've given a refund and the option for us to organise another hotel. reason for booking: my wife is restricted with walking and can't walk great distances, we needed somewhere close to the Virgin book-in desks. but we had to walk through the departure lounge, through the carpark at the hotel then back to the transport at 05:30 the next morning then from the drop off through departures to the Virgin desk twice the distance originally planned. not a good 1st experience, won't book again.