Frustrating customer service
Bought a key. Key was already used. Had to send screenshots of activation, Steam library and inventory. No problem. Customer service answers fast and after 3 mails my ticket was moved to the refund department. Then the trouble started. They said the key was region locked wich was nowhere to be read on the site. They mailed that I would have to wait for my money until the key worked with another client. When I pointed out that my key had been already used, so it probably wouldn't work for anyone there was no answer. After two weeks of waiting I sent another message. Now everything started from the beginning with a request for screenshots. After copypasting the previous mails and adding the already sent screenshots I requested swift service and got some quite arrogant replies where they stated my key was add-on content needing a base game. I knew for a fact this wasn't so. After -again- a reply I got another request to send the screenshots again. When I was still considering my next step I got another mail that stated my money was finally refunded. Finally. Tl:Dr> Key didn't work. Endless mails. Customer service doesn't read previous mails. Great frustration and arrogant replies. Condescending suggestions that you don't understand how it works. Don't buy here unless you have Shaolin patience and frustration is not in your dictionary.