Ordered a Dashcam - nightmare begins
Ordered a Dashcam, 32GB+Card Reader on 27 April, the Dashcam that turned up in the post was not the model I had ordered and did not have the reversing features I wanted. The 32GB+Card Reader was no where to be seen. Wrote on the above and sent a photo of the Dashcam received along side the advertised image. After much back and forth, they were telling me it as a issue with the angle of the photograph and lighting as to why the Dashcam looked different from what was received, this is despite clearly having different model numbers on the face of it, no branding and did not have the reversing camera functionally. After much more back and forth, with them offering USD5 back, then USD10 for a Dashcam that did not meet my requirements, I pursuant to the UK Consumers Rights Act, advised them that I was exercising my right to return incorrect goods and to please provide a prepaid return shipping label and arrange for a full refund. They refused, providing a link to their refund policy which included deductions and postage costs would be my responsibility. I will now raise a Section 75 claim with my card provider