NOPE
I don't make it a practice to write negative reviews, but in this case I am absolutely compelled to. My initial experience was excellent ~ quick shipping, packaged well. But I found my vaporizer to be defective so I immediately contacted them, and they were quick to help with advice and such at that point as well. But that's where the efficiency stopped. I waited for weeks and weeks to receive a return label and actual communication about my situation was delayed and slow, like by weeks. When I finally received a working return label a month and a half after my purchase I sent it out immediately via UPS as per their return label. After waiting a few days I checked the tracking and sure enough it had been delivered back to Puffitup, so i waited again for the process to take place for my refund. After 10 business days I contacted them and the runaround began. They tried to tell me that they did not receive my return (thankfully my tracking number is proof that they did), and they could give me no other information except that they will refund me when they get to it. I was told to email a particular person there who would handle it and I never received a response back from her. At 14 business day I called in again and spoke with a guy who lost his cool on me and told me that they were behind and that they'd get to it when they get to it, and said 'what makes your return more important than the other returns before yours and what should I do, just tell them to go to h*ll?'! Wow!! Common protocol is to go ahead and issue a refund to a customer if the tracking shows it's been received, no questions asked. This company won't last long with their adopted way of treating customers and lackadaisical attention to money owed. I would never ever EVER purchase from this company again. I finally simply contacted my credit card company to dispute the situation because Mr. Losing His Cool eluded to the fact that it could take 3 months before it's handled, no thanks to Puffitup. Be warned if you are thinking about purchasing from this company!!