Not a scam, but a real shame as can do much better...
I want to be clear here. My experience with this company has been 'extremely' positive. No issues at all. The reason I am only giving 3 stars is because I can't condone customers being treated\ignored with the contempt and lack of respect for decency, and consumer law that this company, based on the many reviews, does. On this basis I can't award 5 stars even though my product arrived after 2 weeks which I was anticipating. The tracking worked perfectly once in the country, which I was fully expecting. The product is absolutely spot on in quality and fit. It was a Liverpool 1989 shirt, with 'Candy' sponsor, in case you were wondering. Like a lot of people on here I placed my order and then looked at the reviews (against my own advice). My heart sank. Based on the many, many bad reviews I wrote it off as 50\50 whether it would A: Turn up B: Fit C: Be decent enough quality to be wearable. Also, based on the reviews I knew that if any of those things were to be negative the chances of getting my money back or a reasonable solution was 0%. I quickly tempered my expectations... However, after 3 days I received confirmation of shipping. For 10 days the tracking number didn't work as it wasn't in the Royal Mail network yet, as I learned (not from their website) it's coming from abroad and you have to be patient. Then once it hit the UK, it suddenly updated and everything ran smoothly with regular tracking updates. I received my shirt approx. 14 days after ordering. If the company made the long shipping times clearer they might get less problems. The shirt arrived today. It was ordered in a medium and fitted perfectly. The quality was great with embroidered badge and adidas logo, and a 'raised'\not flat and printed (if you know what I mean) 'as it should be' sponsor logo. The fit issues must depend on the product (or luck?), but I can assure you mine was definitely the right size. Not a tight medium, but a decent fitting medium. The quality of mine was great and it even had adidas cardboard tags, and an adidas label. Whether this is original, who knows? Probably not. All in all though a completely positive experience, I love my shirt and got value for what I paid. However my expectations were pretty low. No issues whatsoever and I'd probably use them again. However as I said above, I can not under good conscience give a company a five star review, no matter my experience, after reading the many consistent bad reviews about mis treatment and lack of returns\refunds. It would be wrong. This is out of order, bordering on theft, and against the law in the UK. It's a shame because if they got these issues sorted and cared a lot more, I have no doubt they would be a success.