Beware Returning Items
I ordered boots online for work, a position where I am on my feet for about 16 hours per day. I wore the boots in my home for about an hour to see if they could be broken in to where I could wear them on a daily basis. After about an hour, I determined that the boots were not comfortable, and shipped them back to the store for a return. After two weeks, I received an email from customer service offering me only 70% of my purchase price for the boots to be returned or 100% for an exchange, saying the boots were returned dirty! I offered to pay a 10% restocking fee, but refused to pay 30%...especially since they were obviously willing to keep my money in pocket and offer 100% if I spent it all back with them. We finally "settled" on 20%, but in the end I was out $80 including S/H. Not happy with customer service at all, and WILL NOT ORDER FROM THEM AGAIN!! BEWARE ordering items from this company IF THERE IS ANY CHANCE YOUR ITEM WILL NOT WORK OUT...not only will you be out S/H, you will be out whatever they decide is fair!