CRCreality★★★★★
I Cannot Remember the Last Time a Purchase Drained Me This Much
I bought a Creality printer on the 28th of August 2025, full of excitement. I had saved up, done my research and genuinely looked forward to using it. That excitement did not even last a day. The printer arrived in poor condition and never worked properly. It would not stay synced, the extruder jammed and every print attempt failed.
When I contacted Creality support, I expected basic decency and understanding. Instead, I was treated like the problem. Their replies felt robotic and dismissive. They kept asking for videos and proof, as if I was trying to trick them rather than return a faulty product. I refused to start opening the printer because it was brand new and that should never be expected of a customer.
When I asked for a refund, the process became even more frustrating. They would not send a return label unless I closed my PayPal dispute first. That sort of request is manipulative and completely unacceptable. It made me feel cornered and powerless.
To move things forward I had to pay for an independent inspection which cost £25 and then another £150 for shipping the printer back at my own expense. The printer was received by them on the 23rd of October and I did not receive my refund until the 30th. Sixty three days after my purchase. Sixty three days of stress, wasted time and emotional exhaustion.
Throughout all of this their communication was slow, cold and repetitive. There was no sense of care or responsibility, only delay after delay. It felt like a system designed to wear customers down until they give up.
This whole experience has been deeply unpleasant. I have never dealt with a company that made me feel so dismissed over something so simple. I will never buy from Creality again and I would strongly advise anyone thinking about it to avoid them.
2025-11-01
CRCreality★★★★★
Worst experience ever...
bought a Creality printer on the 28th of August 2025, full of excitement. I had saved up, done my research and genuinely looked forward to using it. That excitement did not even last a day. The printer arrived in poor condition and never worked properly. It would not stay synced, the extruder jammed and every print attempt failed.
When I contacted Creality support, I expected basic decency and understanding. Instead, I was treated like the problem. Their replies felt robotic and dismissive. They kept asking for videos and proof, as if I was trying to trick them rather than return a faulty product. I refused to start opening the printer because it was brand new and that should never be expected of a customer.
When I asked for a refund, the process became even more frustrating. They would not send a return label unless I closed my PayPal dispute first. That sort of request is manipulative and completely unacceptable. It made me feel cornered and powerless.
To move things forward I had to pay for an independent inspection which cost £25 and then another £150 for shipping the printer back at my own expense. The printer was received by them on the 23rd of October and I did not receive my refund until the 30th. Sixty three days after my purchase. Sixty three days of stress, wasted time and emotional exhaustion.
Throughout all of this their communication was slow, cold and repetitive. There was no sense of care or responsibility, only delay after delay. It felt like a system designed to wear customers down until they give up.
This whole experience has been deeply unpleasant. I have never dealt with a company that made me feel so dismissed over something so simple. I will never buy from Creality again and I would strongly advise anyone thinking about it to avoid them.
2025-11-01Helpful 1
