Terrible slow customer service, fake toys
Terrible slow customer service - when purchasing online, I immediately realised I had purchased the incorrect product (a child's toy which I realised was not the brand/genuine product I thought it was). Having immediately contacted the customer services team via email, I had to wait for slow staggered responses, i.e. asking me WHY I wanted to cancel the order, etc. Then a response came back that the products are great and they're sure I will be happy with them, and to send them back if I am not...er, I will have to PAY for return postage?! And the items hadn't been processed for dispatch, I asked to cancel the order within 30 minutes of placing it!!! Questionable products, and check the reviews below with very Western names, yet incredibly broken English.... some might say they are made up....not that I am saying this of course.