Terrible customer service and support
We had Hikvision cameras installed a few years ago. They are playing up and we were having trouble locating an installer to help. We contacted multiple installers who said they would not work on Hikvision systems and when I contacted Hikvision for help, they could not have cared any less or offered any less help. I regret the purchase and am now having to fit the bill to replace the defective system with a reputable one.